Delivering confidence in your MessageLabs service

If the service you are getting from your provider does not have a strong Service Level Agreement, is it good value for money? For instance, MessageLabs Email Anti-Virus service is one of the only in the industry with a 100% service level target for protection against known and unknown viruses. Of course, you can buy a cheaper virus protection service which only stops known viruses, but when a new threat infects your network will that have been money well spent?

MessageLabs services are backed by comprehensive SLAs with remedies if we fall below our high standards. Our long track record and the investment we put into the business means we are confident in our ability to meet our SLA commitments and you can be confident that you are getting maximum value from your MessageLabs service.

Service Level Agreements

• Email Anti-Virus Protection – 100% service level for protection against known and unknown email viruses with 0.0001% service level for false positive capture
• Email Spam Capture – 99% service level for spam capture (95% for email with Asian characters) with 0.0003% service level for false positive capture
• Email Delivery – 100% service level for email delivery, with 100% service level for service uptime
• Web Anti-Virus – 100% service level for protection against known web viruses
• Web Service Availability - 100% service level for uptime
• Web Latency – 100% service level for scanning web content within 100 milliseconds
• Archiving Service – 99.9% service level for uptime for end user archiving interface

Terms and conditions apply to our service levels. Please refer to our standard terms and conditions for details.